REFUND POLICY

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1. Large Table & Group Bookings

For group bookings of 8 or more guests, we require a deposit of £5 per Adult to secure your reservation. This deposit will be deducted from your final bill on the day.

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All cancellations given less than 24 hours' notice are non-refundable

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To cancel or amend a booking, please contact us as soon as possible via amanda@fourteenlakes.co.uk. or contact Rachel on 07900383608.

We understand that circumstances change — where we can, we'll always try to accommodate rescheduling rather than cancellation.

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2. Shop Purchases

If you've purchased a product from our shop, you are entitled to a refund or replacement under the Consumer Rights Act 2015 if the item is faulty, not as described, or unfit for purpose.

To request a refund, please contact us via our shop or get in touch using the contact details on this website.

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3. Perishable & Food Items

Please note that perishable goods (including food and drink products) cannot be returned unless they are faulty or not as described on arrival.

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4. How to Contact Us

To request a refund or discuss a cancellation, please contact us via our shop or using the contact details on this website. We aim to respond within 2 working days.

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5. Governing Law

This policy is governed by the laws of England and Wales and complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.